Technical Support Time Line

1. Technical Support hours

• 06:00 AM to 10:00 PM PDT Monday to Friday    - Korean, English & Spanish, Level 1&2 Support Ready
• 07:00 AM to 10:00 PM PDT Saturday & Sunday - Korean, English, & Spanish, Level 1&2 Support Ready

• You will be answered only in this time frame. However, you can always leave messages any time and someone will answer back to you during the hours posted.

2. Technical  Support Line

• LiveChat – Visit www.Vela1.com to chat with one our customer support using your smartphone or your computer
• Phone: 209-200-8108 – You may call us on hour operation hours to talk to one of the customer support