Starting from "Closed Ticket", navigate to the ticket you need to return and press "RETURN.
When the "RETURN" windows come up, choose the items you need to return and press process.
A negative ticket will be created, choose the original payment method to process the return.
*Note: It is HIGHLY recommended to use the original payment method to process the return.
For more information on how the Refund feature works, click on the Link provided: Refunds