How to Payment Adjustment

If you need to correct a payment method, you may use the pay adjustment function to make the close ticket an open ticket. (ex. Processed as cash payment by accident, instead of credit card payment).

This process will only work with Cash & Other payment. For the tickets that received credit card payment, refer to Credit Card Void from : Refund

FD: MAP Screen > Ticket button on right side > Close Tickets > Adjust payment

QSR: Sales Screen > Ticket button on top left corner > Close Tickets > Adjust payment

Check on the DELETE box.

 

When prompted for confirmation, press YES. If you do not have permission the adjust payment, it will ask for the manager's access code.

undefined

Payment will be deleted and you will be able to see an open ticket