Keys to a Successful Store Launch

• To ensure a speedy onboarding process, please gather all your store’s basic store information, billing/payment information, and login credentials. 

Please double check each of the login credentials with the respective delivery site.  

• Every delivery service will have one login except for Uber Eats.  

Uber Eats will need your tablet login and order manager 

Admin account: test them at restaurant.uber.com (this one usually has a 4 digit pin number as well) 

Tablet account: test them at https://restaurant-dashboard.uber.com 

• Your store must use a tablet for Otter’s service.  

Every store MUST use a tablet to manage orders through app.tryotter.com website.  

You can lease one from Otter or use your own. (any iPad or android device will work) 

Do not use a delivery platform tablet (Grubhub, Doordash, UberEats ,etc) 

These tablets block the internet browser and will not allow you to access anything other than their delivery site/app. 

• Once the Vela team has notified you that your store is ready to begin testing, this store should already be receiving orders.  
• If the store is MANUALLY ACCEPTING orders, please check in with the store and confirm that they are receiving orders on their tablet through the app.tryotter.com site and when accepted, orders are being sent to the POS.  
• If a store is set to AUTOMATICALLY ACCEPT orders, make sure all orders appearing on your tablet through the app.tryotter.com site are being automatically sent to your POS.  

Report any issues to the Vela team and we will find you a solution.