Try Otter Integration Guide

Vela and Otter together provide restaurants a service that combines orders from multiple 3rd party delivery platforms and syncs them with their POS system. 

(Includes UberEats, Doordash, Grubhub, Postmates, and more) 

Pricing: 

  • VelaPOS Service Fee 
  • $20/month per store location 
  • Otter Integration Fee 

Otter Onboarding Process: 

Dealer will need to collect merchant information to submit a request to the Vela team through the Verona Online Application. 

  • Store name 
  • Store address 
  • Store Contact/Manager Name 
  • Store Contact/Manager Email 
  • Store Contact/Manager Phone Number 
  • Dealer Portal Store Code  

After request has been received, Vela and Otter will work together to begin the Onboarding process.

An Otter representative will contact store contact/manager to get Merchant billing information and Admin login information or store/merchants can submit that information on their own using these two links: 

Billing information - https://app.moonclerk.com/pay/6hdxy24ojubi  

  • Credit/debit card number, expiration date, CVC, and zip code 
  • (Code: VELAVERONAPOS to waive the $550 activation fee) 

Admin Login Information - https://otter.formstack.com/forms/credentials 

  • Otter will need at least 1 login and password for Uber eats, Door Dash, or any of the 3rd party ordering services to begin. 

Vela and Otter team will work together to configure their software and will notify your store when they are ready to test before going LIVE. 

 When you store is ready to go LIVE 

  • The Vela team will notify you or your store letting you know Otter has been enabled and to begin testing.  

 Stores must test orders and report back to the Vela team 

  • Stores must make sure that orders are being received on the tablet and being sent to the POS regardless if a store is using manual or auto accept.