Checklist Before Contacting Us

1. KB

  1. Before you contact our Support Team, you may be able to find your questions answer from our KB (Knowledge base) site: https://docv2.veronapos.com/

 

2. Check list before contacting our Support Team

  1. Check if your setting is same as the KB 
  2. Make sure you are connected to the internet

 

3. Information to prepare before contacting our Team

  1. Store name and Store Code of the store you are having problem with
  2. Error message (Picture or Video of the problem)
  3. Setting page if you are asking about a POS Setting
  4. The date of when the problem happened
  5. If you were able to find the KB link about the problem but it did not solve your question, please let the support team know the KB link as well.