• 1. Welcome to Verona KB
  • 2. Technical Support Guideline
    • Technical Support Time Line
    • Checklist Before Contacting Us
    • Spanish Knowledge Base
    • Youtube Channel
    • Non-Supportable List
    • Network Setup Guide
    • Hardware Setup Guide
      • POS Hardware setup guide
      • Receipt Printer setup Guide
      • Cash Drawer Setup Guide
    • Software Setup Guide
      • POS Software Requirement
      • Windows Security Setting
      • POS Program Installation
  • 3. Menu
    • 1. Structure
    • 2. Creating Menu Item
    • 3. Applying
    • 4. Font and Style
    • 5. Price Type
    • 6. Tax Table
    • 7. Price Adjuster
    • 8. Modifier Structure
    • 9. Creating Modifier
    • 10. Assigning Modifier
    • 11. Modifier Layout Mode
    • 12. Modifier Minimun
    • 13. How to Choose Menu
    • 14. Age Restriction
    • 15. Destination Availability
    • 16. Hour Availability
    • 17. How to Set Up and Use Market Price
    • 18. Menu Image
    • 19. Kitchen Print Order
    • 20. Memo Requirement
    • 21. Pager Tent Number
    • 22. Show(Menu Visibility) Option
    • 23. Menu Tools
    • 24. How to Update the Menu
    • 25. For Kiosk & Online _ Multi-Component Select
    • 26. Setting Up A Different Menu For Specific POS Machine
    • 27. Mod on Mod
  • 4. Map
    • Creating Map Screen
    • Table Map Tools (Gear Icon)
    • How To Set Up Table Map
  • 5. Operation
    • Register Open/Close
      • How to Perform a Register Open
      • How to Perform a Register Close
      • Register Close - Open Tickets
      • Register Close - CC No Tip (Adjusting Tips)
      • Register Close - Skipping Unsettled Ticket/ CC/ No Tip
      • Register Close is Greyed Out
    • Payments/Discount
      • Paying with Cash
      • Paying with Credit Card
      • Paying with Gift Card
      • Other Payment Methods
      • Paying with Store Card
    • Split Payment/Split Ticket
      • How to Split Pay
      • How to Split Tickets
    • Discount/Coupon
      • How to apply Discount/Coupon
    • Refund/Payment Adjustment
      • How to Payment Adjustment
      • Refund (return, customer present)
      • Refund (No credit card present)
      • Voiding Credit Card
      • Item Returns
    • Table Management
      • Opening Table For Sales
      • Combining Tables
      • Transferring Table
      • Print Table Check
    • Ticket Management
      • Using Open Item
      • Voiding a Ticket
      • Ticket Sort Order
    • Item Management
      • Item Ring Up
      • Item Price Change (On The Fly)
    • Credit Card Settlement (Batch Close)
      • Credit Card Tip
      • Credit Card Settle Transaction (Batch Close)
    • Store Card
      • Enable Store Card
      • Registering new Store Card
    • Table Kiosk
      • Verona Table Kiosk Introduction
      • Table Kiosk POS Setup
      • Table Kiosk Tablet Setup
      • Table Kiosk Assigning Table
      • Table Kiosk Placing Order
      • Table Kiosk Bill & Request
      • Table Kiosk Handling Request
    • QR Solution
      • Contactless Dining
        • How to Use QR Contactless Dining as a Customer
        • Communication (Call) QR
        • How to Operate QR Contactless Dining for Store
        • How to Use QR Contactless Dining in Buffet or All You Can Eat (AYCE) Mode.
      • QR Table
        • How to Operate QR Table for Store
        • How to Use QR Table as a Customer
        • QR Table Order Setting
      • QR Curbside
        • How to Operate QR Curbside for Store
        • How to Use QR Curbside as a Customer
        • QR Curbside Order Setting
      • Digital Menu
        • QR Digital Menu
    • Reservation
      • How to set up Reservation
      • How to make a Reservation & Accepting the Reservation
    • Serving Hours & Happy Hours
      • Serving Hours (Operation)
    • Image
      • Uploading and Using Images from the Remote (Cloud Server)
      • Uploading and Using Local Image
  • 6. Reports
    • Reports - Summary
      • Daily Summary - Reports
      • [Verona] How do I access the Sales Summary Report
    • Reports - List
      • Hourly Sales
      • Daily Total
      • Weekday Total
      • Hourly Item
      • Hourly
      • Hourly Category
      • Category Item Modifier
      • Modifier - Reports
      • Menu (Product)
      • Credit Card Sales
      • Hour Total
      • Hours Log
      • Hours Total Detail
      • Clock In/Out Log
      • Discount/ Return/ Void Report (Qty)
      • Discount/ Return/ Void Report (Subt)
      • Weekly Total
      • Period Total Report
    • Reports - Logs
      • Shift Log
      • Settlement Log
      • Void Log
      • Split Log
  • 7. Employee
    • Access Control
    • Adding a New Employee
    • LINK Assigning an Employee to a Different Group
    • LINK How to assign Employee into the Group
    • [Verona] Edit & Access Clock-in & Clock-out
    • [Verona] How to disable Auto Clock Out at register close.
    • [Verona] How to know an employee's PW
    • [Verona] How to limit the permission of employees
    • Managing Employee's Passwords
    • LINK Remove an Employee from Group
    • Restoring an Employee
    • LINK Terminating an Employee
    • LINK User Information
    • Employee Scheduler
  • 8. POS Setting
    • Main
      • Sales
        • Ordering
          • Visual Control
            • Ring Up Count
            • Menu Disable & Countdown
            • Send & Send Only Button
            • Single Pay Button
            • Hold Button (QSR Only)
            • Item Toolbar
            • Keypad
          • Ticket
            • Show Tab
            • Text Size
            • Scroll Bar
            • Action Log
            • Open Item Indicator
            • Auto Item Combine
      • Hours
        • System Report
        • Serving Hours (Setting)
        • Table Time
        • Serving Time
    • PRN (Print)
      • Receipt
        • General
        • Header
        • Footer
        • Header_Footer
        • Item
        • Customer
        • Online Order
        • Ticket
        • Body Header
        • Body Footer
      • Kitchen
        • General (Kitchen)
        • Delay
        • Custom Name
        • Header (Kitchen)
        • Footer (Kitchen)
        • Body (Kitchen)
        • Label
    • Customer
      • Data Mode
    • Kiosk
      • Kiosk Order
        • LINK Kiosk_Order
      • Kiosk Host
        • [Verona] How do I use the waitlist (Host Kiosk)
    • Hardware
      • Receipt
        • POS Roll
        • Windows Roll
        • Windows Desktop
      • Kitchen
        • Basic
        • Local
        • Local Thermal (Receipt)
        • Local Graphic (Windows)
        • Local Packer
        • Local Label
        • Local Display
        • Local Display (Bematech)
        • Shared
        • Shared Thermal (Receipt)
        • Shared Graphic (Windows)
        • Shared Packer
        • Shared Label
        • Shared Display
        • Shared Display (Bematech)
      • Drawer
        • Drawer
      • Customer Display
        • Dual Screen (Extended)
        • LINK Signature Pad
        • LINK Pinpad
        • Pole
      • Scale
        • Scale
      • Screen
        • Screen
      • Sign
        • Sign
      • Pager
        • Pager
      • Speech
        • Speech
      • Sound
        • Sound
      • Fingerprint Reader
        • Fingerprint Reader
      • KDS (Kitchen Display System)
        • [Verona] KDS_ Setting_ ScriptErr
    • Menu 11
      • Basic
        • Store Info
        • Store Hour
        • Store Closes
        • Group Info
        • Group Pages
      • Order
        • Online Ordering
        • Payment
        • Coupon
        • Dest (Destination)
        • Check - In
        • Notice
        • MSG (Message)
      • Reservation
        • How to set up Reservation
      • Loyalty
        • Setting up the Loyalty System
        • How to use the Loyalty System
      • Contactless Dining
        • Order (Buffet, All You Can Eat) QR
        • Payment (QR)
        • Setting_Print (Receipt) QR
        • Settings _ Contactless Dining (Main Page) QR
      • Ext
        • Ext
      • Otter
        • POS Setting for Otter
    • Image
      • Uploading and Using Images from the Remote (Cloud Server)
      • Uploading and Using Local Image
  • 9. Credit Card Terminal
    • [PinPad] PAX A series Time zone & reboot time setting
    • [PinPad] A920 Static IP Setting
    • [PinPad] Checklist for A920
    • [PinPad] How to setup S300 IP Address
    • [PinPad] POSComm Err at S300
    • [PinPad] How to know the current IP address_Android
    • LINK [Verona] What do I do if the 'Process' Button is not available?
    • [PinPad] How to setup A80 IP Address
  • 10. Otter
    • Try Otter Integration Guide
    • Otter Support FAQ
    • How Do I Request Otter Support
    • How Do You Cancel Your Otter Subscription
    • How Long Does the Otter Onboarding Process Usually Take?
    • Keys to a Successful Store Launch
    • What Do Employees Need to Know
    • Auto Accept Vs Manual Accept Order Guideline
    • How to Disable 2-Factor-Authentication (2FA) for UberEats?
    • How to Reset Your Otter Password
    • POS Setting for Otter
  • 11. VelaPay
    • VelaPay Installation
      • VelaPay Portal Request
      • VelaPay PAX app (Dealer & Agent Only)
      • VelaPay Dealer Portal Set Up (Dealer & Agent Only)
      • VelaPay POS Setting
    • VelaPay Agent Portal (Dealer & Agents Only)
      • VelaPay Home & Side Menu
      • VelaPay Sub-Agents
      • VelaPay Stores
      • VelaPay Users
      • VelaPay Terminals
  • 12. Set up Guide
    • LINK VeronaPOS Hardware Installation Guide
    • [Verona] How To Set Up The System Data Storage
    • LINK [Verona] How to set up Verona
    • How to set up TP-Link TL-WR940N as an AP
    • LINK Kiosk Hardware Set-up Guide
    • LINK Kiosk - Ordering Page setup guide
    • Menu11 Domain Forward (GoDaddy)
  • 13. Dual Price (Credit Card Adjustment Fee)
  • 14. FAQ Questions
    • Orders Sent to the Kitchen Are Not Printing at the Kitchen Printer, the Printer Is On
    • The Cash Drawer Will Not Open
    • What is the Verona POS Installation link
    • Credit cards does not get charged
    • POS is telling me there is an open tickets when I try to close the register
    • What is the Verona Knowledge Base (KB) portal site address link for Spanish?
    • How can I set up the PRICE ADJUSTER in Verona?
    • How to create a MODIFIER in Verona POS?
    • How to apply Discount/Coupon
    • How to Adjust a Payment (Payment Adjustment)
    • How to give refund (Return with Customer Present)?
    • Can your POS link with other delivery apps (DoorDash, GrubHubs, UberEat, ect)?
    • Otter Communication Error has occurred in a store. How can it be fixed?
    • How to access the Hourly Sales Report?
  • 15. *Update
    • Update _ A920 - Edit item before send - 08/02/2021
    • Update _ A920 - Equal Pay / Split Pay - 09/30/2021 16 Dec 2022 1 Minute to read Contributors Majo Perez Share this Update _ A920 - Equal Pay / Split Pay - 09/30/2021
    • Update _ Access control on Older Closed Ticket List - 04/19/2022
    • Update _ Additional Kitchen Ticket Font Style - 03/09/2021
    • Update _ Additional Menu Style (Color) - 04/14/2021
    • Update _ Additional Permission Sets : Menu Edit & Map Edit - 07/30/2021
    • Update _ Admin Portal - 11/02/2021
    • Update _ Admin Portal - Poynt - 12/06/2021
    • Update _ Allow to use both Coupon & Open Discount - 09/23/2021
    • Update _ Alt. Name on Online Ordering - 11/24/2021
    • Update _ Auto Item Combine - 05/24/2021
    • Update _ Auto Batch - 10/25/2021
    • Update _ Auto Kitchen Delay Time for Online Order - 09/01/2021
    • Update _ Automatic Daily PAX PINPAD Reboot - 02/05/2021
    • Update _ Automatic Open Ticket Cleanup - 03/30/2021
    • Update _ Boxed Inverted Text - 01/04/2022
    • Update _ Bulk Price Change - 12/31/2021
    • Update _ Change Default Receipt Type - 10/21/2021
    • Update _ Clock In/Clock Out Addition/Modification notification - 03/28/2021
    • Update _ Contactless Dining - Limiting Qty per Category - 09/23/2021
    • Update _ Adjust Tip Control Base On Amount _ 03/02/2022
    • Update _ Contactless Printing - 05/24/2021
    • Update _ Count Down Display on Category Item - 04/19/2022
    • Update _ Coupon Support on KIOSK - 09/02/2021
    • Update _ Custom CSS on Online Site - 10/27/2021
    • Update _ Customer Check-In for Online Ordering - 05/14/2021
    • Update _ Customer Display - Special Message & Modifier Info - 08/20/2021
    • Update _ Customer List Export - 03/19/2021
    • Update _ Default Duplicate Check NO (SKIP) 01/19/2022
    • Update _ Destination - 05/24/2021
    • Update _ Disable Customer Info on Kitchen Printer - 12/06/2021
    • Update _ Discount Total - Header/Footer - 11/11/2021
    • Update _ Display Custom Message at Idle Screen - 11/23/2021
    • Update _ Email Print - 02/25/2021
    • Update _ Employee Hour Total Report with Cash Tip - 10/02/2021
    • Update _ Contactless Dining Support from A920 - 06/14/2021
    • Update _ Employee Permission - Reservation - 05/24/2021 16 Dec 2022 1 Minute to read Contributors Majo Perez Share this Update _ Employee Permission - Reservation - 05/24/2021
    • Update _ Empty Approval Code Warning Message - 02/08/2022
    • Update _ Enabling Bill/Coin Count on Staff Bank - 05/12/2021
    • Update _ Fee Removal for the specified types of payments - 07/30/2021
    • Update _ Force Seat Selection for Every Menu Item - 5/6/2022
    • Update _ Free Item Coupon _ 04/23/2022
    • Update _ Free Modifier by QTY Limit - 11/24/2021
    • Update - Host Kiosk Main Screen - Show List/Count/None - 05/12/2021
    • Update _ Inline Seat # Print on Left for Kitchen Print _ 03/22/2022
    • Update _ IP Location (Menu11 Online Ordering Location Indication) - 03/30/2021
    • Update _ KDS - Modifier Bump - 02/08/2022
    • Update _ Keyboard Capitalization - 01/07/2021
    • Update _ Employee Hour Total Report with Cash Tip & Pay - 10/06/2021
    • Update - Kiosk - Barcode Scanner - 10/12/2021
    • Update _ Kiosk - Max Image Size on Menu Details - 11/04/2021
    • Update _ Kiosk - Menu Item View Settings - 04/19/2022
    • Update - Kiosk - Ordering - Input Number Label - 11/08/2021
    • Update _ Kiosk - Ordering - Popup Message - 11/08/2021
    • Update _ Kiosk - special instruction (memo) - 03/17/2021
    • Update - KIOSK Cash Payment - 02/09/2021
    • Update _ Kiosk Control Panel Access - 02/12/2022
    • Update _ Kitchen Delay Send on Online Orders - 12/17/2020
    • Update _ Kitchen Printer Mapping - Floor - 09/27/2021
    • Update _ Label - Dual Column & Item Number - 05/23/2021
    • Update _ Mandatory Item - Online Order - 01/07/2021
    • Update _ Market Price Feature - 05/24/2021
    • Update _ Menu Disable/Counter Control on Map Tool - 09/17/2021
    • Update _ Menu Search - Default Show - 09/13/2021
    • Update _ Menu/Map SHARE CODE disabled - 03/02/2021
    • Update _ Menu11 - Custom Modifier on Multi Price Item - 11/19/2021
    • Update _ Menu11 - Customer Verification : Skip - 07/29/2021
    • Update _ Menu11 - Default Tip Selection - 12/06/2021
    • Update _ Menu11 - Online Order Default/Auto Coupon - 09/02/2021
    • Update_Menu11Logo -
    • Update_Merchat Copy Print Bug Fix - 07/29/2021
    • Update_Mobile POS Force Register - 05/25/2021
    • Update_Modifier - Price from Item - 08/12/2021
    • Update_Modifier Component - Kitchen Customization - 07/19/2021
    • Update_Modifier Qty & Action Selections on Android - 09/09/2021
    • Update_ No QTY Print on Kitchen on Single Item - 04/01/2022
    • Update_ Online Ordering - Accessibility Menu - 03/07/2021
    • Update_ Online Ordering - Change ASAP Text - 03/05/2021
    • Update_ Online Ordering - Global Blacklist -03/04/2021
    • Update_Online Ordering - Mobile Specific Background Image -03/05/2021
    • Update_ Online Ordering - Online Payment Restriction by Zipcode - 02/25/2021
    • Update_ Online Report - Delivery Fee - 05/10/2021
    • Update _ Open Item Indicator - 05/24/2021
    • Update _ Origination & Destination Report on Online Report - 02/01/2022
    • Update _ Packing Slip - 01/02/2021
    • Update _ PAID Status Print - 10/15/2021
    • Update _ Multi-Mod select on Online Ordering - 05/17/2021
    • Update _ PAX A Series PIN PAD TYPE - 05/24/2021
    • Update _ Payment Void/Change Log - 10/08/2021
    • Update _ PINPAD Protocol - 05/24/2021
    • Update _ POS - KDS Mode _ 04/29/2022
    • Update _ Print through PAX Terminals from POS - 05/24/2021
    • Update _ Print Ticket by Seat - 07/29/2021
    • Update _ Printing Void Log on Receipt - 09/14/2021
    • Update _ Report Department/Category Name Override - 08/04/2021
    • Update_Sales Rule -10/01/2021
    • Update_ Save Filter Setting On Ticket List_03/02/2022
    • Update_Screen Level Report - 08/03/2021
    • Update_ Seat # Print on Kitchen Line Item - 07/29/2021
    • Update_ Partial Auth Processing on Preauth/ PostAuth -01/19/2022
    • Update_ Signature Capture Improvement on PAX A Series - 08/03/2021
    • Update_ Stats Sorting - 06/10/2021
    • Update_ Store Card Manage from Ticketing Screen - 09/30/2021
    • Update_ Store Mode on Kiosk - 04/20/2022
    • Update_ Table Management - 05/23/2021
    • Update _ Terminal Specific - Printer Header/Footer - 02/09/2021
    • Update _ Ticket List - Default Sorting - 01/03/2022
    • Update _ Tip Guide on Unpaid Only - 12/09/2021
    • Update _ Total Only on Customer Display - 10/21/2021
    • Update _ Verona Mobile Update - 05/20/2021
    • Update _ Void Slip - 02/10/2022
    • Update _ Waiting List Walk-away Message - 06/10/2021
    • Update_ Clock Out Control (Block (Out Only)) Based Register Open/Close - 03/02/2022
    • Update _ Shared Seat _03/21/2022
  • 16. Common Problems & Issues
    • [Verona] Err_Unable to get property [table_number] of undefined or null reference
    • [Verona] Error _ Register Open First
    • [Verona] How To Fix Windows Cannot Connect to Printer – Error 0x0000011b
    • [Verona] MS. NET Framework Error
    • [Verona] When Verona gets disconnected from CloudPOS
    • [Verona] When POS speed gets slower
    • I am getting Decline#:000100 when I try to settle trans (Batch Number Error)
    • Performing Data Clear from PAX devices
  • 17. Documents
    • Credit Card Adjustment Fee Guide

Clear History

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Hardware Setup Guide

1. Video Guide Link

 

2. POS Hardware Setup Guide

 

3. Receipt Printer Setup Guide

 

4. Cash Drawer Setup Guide