• 1. Welcome to Verona KB
  • 2. Technical Support Guideline
    • Technical Support Time Line
    • Checklist Before Contacting Us
    • Spanish Knowledge Base
    • Youtube Channel
    • Non-Supportable List
    • Network Setup Guide
    • Hardware Setup Guide
      • POS Hardware setup guide
      • Receipt Printer setup Guide
      • Cash Drawer Setup Guide
    • Software Setup Guide
      • POS Software Requirement
      • Windows Security Setting
      • POS Program Installation
  • 3. Menu
    • 1. Structure
    • 2. Creating Menu Item
    • 3. Applying
    • 4. Font and Style
    • 5. Price Type
    • 6. Tax Table
    • 7. Price Adjuster
    • 8. Modifier Structure
    • 9. Creating Modifier
    • 10. Assigning Modifier
    • 11. Modifier Layout Mode
    • 12. Modifier Minimun
    • 13. How to Choose Menu
    • 14. Age Restriction
    • 15. Destination Availability
    • 16. Hour Availability
    • 17. How to Set Up and Use Market Price
    • 18. Menu Image
    • 19. Kitchen Print Order
    • 20. Memo Requirement
    • 21. Pager Tent Number
    • 22. Show(Menu Visibility) Option
    • 23. Menu Tools
    • 24. How to Update the Menu
    • 25. For Kiosk & Online _ Multi-Component Select
    • 26. Setting Up A Different Menu For Specific POS Machine
    • 27. Mod on Mod
  • 4. Map
    • Creating Map Screen
    • Table Map Tools (Gear Icon)
    • How To Set Up Table Map
  • 5. Operation
    • Register Open/Close
      • How to Perform a Register Open
      • How to Perform a Register Close
      • Register Close - Open Tickets
      • Register Close - CC No Tip (Adjusting Tips)
      • Register Close - Skipping Unsettled Ticket/ CC/ No Tip
      • Register Close is Greyed Out
    • Payments/Discount
      • Paying with Cash
      • Paying with Credit Card
      • Paying with Gift Card
      • Other Payment Methods
      • Paying with Store Card
    • Split Payment/Split Ticket
      • How to Split Pay
      • How to Split Tickets
    • Discount/Coupon
      • How to apply Discount/Coupon
    • Refund/Payment Adjustment
      • How to Payment Adjustment
      • Refund (return, customer present)
      • Refund (No credit card present)
      • Voiding Credit Card
      • Item Returns
    • Table Management
      • Opening Table For Sales
      • Combining Tables
      • Transferring Table
      • Print Table Check
    • Ticket Management
      • Using Open Item
      • Voiding a Ticket
      • Ticket Sort Order
    • Item Management
      • Item Ring Up
      • Item Price Change (On The Fly)
    • Credit Card Settlement (Batch Close)
      • Credit Card Tip
      • Credit Card Settle Transaction (Batch Close)
    • Store Card
      • Enable Store Card
      • Registering new Store Card
    • Table Kiosk
      • Verona Table Kiosk Introduction
      • Table Kiosk POS Setup
      • Table Kiosk Tablet Setup
      • Table Kiosk Assigning Table
      • Table Kiosk Placing Order
      • Table Kiosk Bill & Request
      • Table Kiosk Handling Request
    • QR Solution
      • Contactless Dining
        • How to Use QR Contactless Dining as a Customer
        • Communication (Call) QR
        • How to Operate QR Contactless Dining for Store
        • How to Use QR Contactless Dining in Buffet or All You Can Eat (AYCE) Mode.
      • QR Table
        • How to Operate QR Table for Store
        • How to Use QR Table as a Customer
        • QR Table Order Setting
      • QR Curbside
        • How to Operate QR Curbside for Store
        • How to Use QR Curbside as a Customer
        • QR Curbside Order Setting
      • Digital Menu
        • QR Digital Menu
    • Reservation
      • How to set up Reservation
      • How to make a Reservation & Accepting the Reservation
    • Serving Hours & Happy Hours
      • Serving Hours (Operation)
    • Image
      • Uploading and Using Images from the Remote (Cloud Server)
      • Uploading and Using Local Image
  • 6. Reports
    • Reports - Summary
      • Daily Summary - Reports
      • [Verona] How do I access the Sales Summary Report
    • Reports - List
      • Hourly Sales
      • Daily Total
      • Weekday Total
      • Hourly Item
      • Hourly
      • Hourly Category
      • Category Item Modifier
      • Modifier - Reports
      • Menu (Product)
      • Credit Card Sales
      • Hour Total
      • Hours Log
      • Hours Total Detail
      • Clock In/Out Log
      • Discount/ Return/ Void Report (Qty)
      • Discount/ Return/ Void Report (Subt)
      • Weekly Total
      • Period Total Report
    • Reports - Logs
      • Shift Log
      • Settlement Log
      • Void Log
      • Split Log
  • 7. Employee
    • Access Control
    • Adding a New Employee
    • LINK Assigning an Employee to a Different Group
    • LINK How to assign Employee into the Group
    • [Verona] Edit & Access Clock-in & Clock-out
    • [Verona] How to disable Auto Clock Out at register close.
    • [Verona] How to know an employee's PW
    • [Verona] How to limit the permission of employees
    • Managing Employee's Passwords
    • LINK Remove an Employee from Group
    • Restoring an Employee
    • LINK Terminating an Employee
    • LINK User Information
    • Employee Scheduler
  • 8. POS Setting
    • Main
      • Sales
        • Ordering
          • Visual Control
            • Ring Up Count
            • Menu Disable & Countdown
            • Send & Send Only Button
            • Single Pay Button
            • Hold Button (QSR Only)
            • Item Toolbar
            • Keypad
          • Ticket
            • Show Tab
            • Text Size
            • Scroll Bar
            • Action Log
            • Open Item Indicator
            • Auto Item Combine
      • Hours
        • System Report
        • Serving Hours (Setting)
        • Table Time
        • Serving Time
    • PRN (Print)
      • Receipt
        • General
        • Header
        • Footer
        • Header_Footer
        • Item
        • Customer
        • Online Order
        • Ticket
        • Body Header
        • Body Footer
      • Kitchen
        • General (Kitchen)
        • Delay
        • Custom Name
        • Header (Kitchen)
        • Footer (Kitchen)
        • Body (Kitchen)
        • Label
    • Customer
      • Data Mode
    • Kiosk
      • Kiosk Order
        • LINK Kiosk_Order
      • Kiosk Host
        • [Verona] How do I use the waitlist (Host Kiosk)
    • Hardware
      • Receipt
        • POS Roll
        • Windows Roll
        • Windows Desktop
      • Kitchen
        • Basic
        • Local
        • Local Thermal (Receipt)
        • Local Graphic (Windows)
        • Local Packer
        • Local Label
        • Local Display
        • Local Display (Bematech)
        • Shared
        • Shared Thermal (Receipt)
        • Shared Graphic (Windows)
        • Shared Packer
        • Shared Label
        • Shared Display
        • Shared Display (Bematech)
      • Drawer
        • Drawer
      • Customer Display
        • Dual Screen (Extended)
        • LINK Signature Pad
        • LINK Pinpad
        • Pole
      • Scale
        • Scale
      • Screen
        • Screen
      • Sign
        • Sign
      • Pager
        • Pager
      • Speech
        • Speech
      • Sound
        • Sound
      • Fingerprint Reader
        • Fingerprint Reader
      • KDS (Kitchen Display System)
        • [Verona] KDS_ Setting_ ScriptErr
    • Menu 11
      • Basic
        • Store Info
        • Store Hour
        • Store Closes
        • Group Info
        • Group Pages
      • Order
        • Online Ordering
        • Payment
        • Coupon
        • Dest (Destination)
        • Check - In
        • Notice
        • MSG (Message)
      • Reservation
        • How to set up Reservation
      • Loyalty
        • Setting up the Loyalty System
        • How to use the Loyalty System
      • Contactless Dining
        • Order (Buffet, All You Can Eat) QR
        • Payment (QR)
        • Setting_Print (Receipt) QR
        • Settings _ Contactless Dining (Main Page) QR
      • Ext
        • Ext
      • Otter
        • POS Setting for Otter
    • Image
      • Uploading and Using Images from the Remote (Cloud Server)
      • Uploading and Using Local Image
  • 9. Credit Card Terminal
    • [PinPad] PAX A series Time zone & reboot time setting
    • [PinPad] A920 Static IP Setting
    • [PinPad] Checklist for A920
    • [PinPad] How to setup S300 IP Address
    • [PinPad] POSComm Err at S300
    • [PinPad] How to know the current IP address_Android
    • LINK [Verona] What do I do if the 'Process' Button is not available?
    • [PinPad] How to setup A80 IP Address
  • 10. Otter
    • Try Otter Integration Guide
    • Otter Support FAQ
    • How Do I Request Otter Support
    • How Do You Cancel Your Otter Subscription
    • How Long Does the Otter Onboarding Process Usually Take?
    • Keys to a Successful Store Launch
    • What Do Employees Need to Know
    • Auto Accept Vs Manual Accept Order Guideline
    • How to Disable 2-Factor-Authentication (2FA) for UberEats?
    • How to Reset Your Otter Password
    • POS Setting for Otter
  • 11. VelaPay
    • VelaPay Installation
      • VelaPay Portal Request
      • VelaPay PAX app (Dealer & Agent Only)
      • VelaPay Dealer Portal Set Up (Dealer & Agent Only)
      • VelaPay POS Setting
    • VelaPay Agent Portal (Dealer & Agents Only)
      • VelaPay Home & Side Menu
      • VelaPay Sub-Agents
      • VelaPay Stores
      • VelaPay Users
      • VelaPay Terminals
  • 12. Set up Guide
    • LINK VeronaPOS Hardware Installation Guide
    • [Verona] How To Set Up The System Data Storage
    • LINK [Verona] How to set up Verona
    • How to set up TP-Link TL-WR940N as an AP
    • LINK Kiosk Hardware Set-up Guide
    • LINK Kiosk - Ordering Page setup guide
    • Menu11 Domain Forward (GoDaddy)
  • 13. Dual Price (Credit Card Adjustment Fee)
  • 14. FAQ Questions
    • Orders Sent to the Kitchen Are Not Printing at the Kitchen Printer, the Printer Is On
    • The Cash Drawer Will Not Open
    • What is the Verona POS Installation link
    • Credit cards does not get charged
    • POS is telling me there is an open tickets when I try to close the register
    • What is the Verona Knowledge Base (KB) portal site address link for Spanish?
    • How can I set up the PRICE ADJUSTER in Verona?
    • How to create a MODIFIER in Verona POS?
    • How to apply Discount/Coupon
    • How to Adjust a Payment (Payment Adjustment)
    • How to give refund (Return with Customer Present)?
    • Can your POS link with other delivery apps (DoorDash, GrubHubs, UberEat, ect)?
    • Otter Communication Error has occurred in a store. How can it be fixed?
    • How to access the Hourly Sales Report?
  • 15. *Update
    • Update _ A920 - Edit item before send - 08/02/2021
    • Update _ A920 - Equal Pay / Split Pay - 09/30/2021 16 Dec 2022 1 Minute to read Contributors Majo Perez Share this Update _ A920 - Equal Pay / Split Pay - 09/30/2021
    • Update _ Access control on Older Closed Ticket List - 04/19/2022
    • Update _ Additional Kitchen Ticket Font Style - 03/09/2021
    • Update _ Additional Menu Style (Color) - 04/14/2021
    • Update _ Additional Permission Sets : Menu Edit & Map Edit - 07/30/2021
    • Update _ Admin Portal - 11/02/2021
    • Update _ Admin Portal - Poynt - 12/06/2021
    • Update _ Allow to use both Coupon & Open Discount - 09/23/2021
    • Update _ Alt. Name on Online Ordering - 11/24/2021
    • Update _ Auto Item Combine - 05/24/2021
    • Update _ Auto Batch - 10/25/2021
    • Update _ Auto Kitchen Delay Time for Online Order - 09/01/2021
    • Update _ Automatic Daily PAX PINPAD Reboot - 02/05/2021
    • Update _ Automatic Open Ticket Cleanup - 03/30/2021
    • Update _ Boxed Inverted Text - 01/04/2022
    • Update _ Bulk Price Change - 12/31/2021
    • Update _ Change Default Receipt Type - 10/21/2021
    • Update _ Clock In/Clock Out Addition/Modification notification - 03/28/2021
    • Update _ Contactless Dining - Limiting Qty per Category - 09/23/2021
    • Update _ Adjust Tip Control Base On Amount _ 03/02/2022
    • Update _ Contactless Printing - 05/24/2021
    • Update _ Count Down Display on Category Item - 04/19/2022
    • Update _ Coupon Support on KIOSK - 09/02/2021
    • Update _ Custom CSS on Online Site - 10/27/2021
    • Update _ Customer Check-In for Online Ordering - 05/14/2021
    • Update _ Customer Display - Special Message & Modifier Info - 08/20/2021
    • Update _ Customer List Export - 03/19/2021
    • Update _ Default Duplicate Check NO (SKIP) 01/19/2022
    • Update _ Destination - 05/24/2021
    • Update _ Disable Customer Info on Kitchen Printer - 12/06/2021
    • Update _ Discount Total - Header/Footer - 11/11/2021
    • Update _ Display Custom Message at Idle Screen - 11/23/2021
    • Update _ Email Print - 02/25/2021
    • Update _ Employee Hour Total Report with Cash Tip - 10/02/2021
    • Update _ Contactless Dining Support from A920 - 06/14/2021
    • Update _ Employee Permission - Reservation - 05/24/2021 16 Dec 2022 1 Minute to read Contributors Majo Perez Share this Update _ Employee Permission - Reservation - 05/24/2021
    • Update _ Empty Approval Code Warning Message - 02/08/2022
    • Update _ Enabling Bill/Coin Count on Staff Bank - 05/12/2021
    • Update _ Fee Removal for the specified types of payments - 07/30/2021
    • Update _ Force Seat Selection for Every Menu Item - 5/6/2022
    • Update _ Free Item Coupon _ 04/23/2022
    • Update _ Free Modifier by QTY Limit - 11/24/2021
    • Update - Host Kiosk Main Screen - Show List/Count/None - 05/12/2021
    • Update _ Inline Seat # Print on Left for Kitchen Print _ 03/22/2022
    • Update _ IP Location (Menu11 Online Ordering Location Indication) - 03/30/2021
    • Update _ KDS - Modifier Bump - 02/08/2022
    • Update _ Keyboard Capitalization - 01/07/2021
    • Update _ Employee Hour Total Report with Cash Tip & Pay - 10/06/2021
    • Update - Kiosk - Barcode Scanner - 10/12/2021
    • Update _ Kiosk - Max Image Size on Menu Details - 11/04/2021
    • Update _ Kiosk - Menu Item View Settings - 04/19/2022
    • Update - Kiosk - Ordering - Input Number Label - 11/08/2021
    • Update _ Kiosk - Ordering - Popup Message - 11/08/2021
    • Update _ Kiosk - special instruction (memo) - 03/17/2021
    • Update - KIOSK Cash Payment - 02/09/2021
    • Update _ Kiosk Control Panel Access - 02/12/2022
    • Update _ Kitchen Delay Send on Online Orders - 12/17/2020
    • Update _ Kitchen Printer Mapping - Floor - 09/27/2021
    • Update _ Label - Dual Column & Item Number - 05/23/2021
    • Update _ Mandatory Item - Online Order - 01/07/2021
    • Update _ Market Price Feature - 05/24/2021
    • Update _ Menu Disable/Counter Control on Map Tool - 09/17/2021
    • Update _ Menu Search - Default Show - 09/13/2021
    • Update _ Menu/Map SHARE CODE disabled - 03/02/2021
    • Update _ Menu11 - Custom Modifier on Multi Price Item - 11/19/2021
    • Update _ Menu11 - Customer Verification : Skip - 07/29/2021
    • Update _ Menu11 - Default Tip Selection - 12/06/2021
    • Update _ Menu11 - Online Order Default/Auto Coupon - 09/02/2021
    • Update_Menu11Logo -
    • Update_Merchat Copy Print Bug Fix - 07/29/2021
    • Update_Mobile POS Force Register - 05/25/2021
    • Update_Modifier - Price from Item - 08/12/2021
    • Update_Modifier Component - Kitchen Customization - 07/19/2021
    • Update_Modifier Qty & Action Selections on Android - 09/09/2021
    • Update_ No QTY Print on Kitchen on Single Item - 04/01/2022
    • Update_ Online Ordering - Accessibility Menu - 03/07/2021
    • Update_ Online Ordering - Change ASAP Text - 03/05/2021
    • Update_ Online Ordering - Global Blacklist -03/04/2021
    • Update_Online Ordering - Mobile Specific Background Image -03/05/2021
    • Update_ Online Ordering - Online Payment Restriction by Zipcode - 02/25/2021
    • Update_ Online Report - Delivery Fee - 05/10/2021
    • Update _ Open Item Indicator - 05/24/2021
    • Update _ Origination & Destination Report on Online Report - 02/01/2022
    • Update _ Packing Slip - 01/02/2021
    • Update _ PAID Status Print - 10/15/2021
    • Update _ Multi-Mod select on Online Ordering - 05/17/2021
    • Update _ PAX A Series PIN PAD TYPE - 05/24/2021
    • Update _ Payment Void/Change Log - 10/08/2021
    • Update _ PINPAD Protocol - 05/24/2021
    • Update _ POS - KDS Mode _ 04/29/2022
    • Update _ Print through PAX Terminals from POS - 05/24/2021
    • Update _ Print Ticket by Seat - 07/29/2021
    • Update _ Printing Void Log on Receipt - 09/14/2021
    • Update _ Report Department/Category Name Override - 08/04/2021
    • Update_Sales Rule -10/01/2021
    • Update_ Save Filter Setting On Ticket List_03/02/2022
    • Update_Screen Level Report - 08/03/2021
    • Update_ Seat # Print on Kitchen Line Item - 07/29/2021
    • Update_ Partial Auth Processing on Preauth/ PostAuth -01/19/2022
    • Update_ Signature Capture Improvement on PAX A Series - 08/03/2021
    • Update_ Stats Sorting - 06/10/2021
    • Update_ Store Card Manage from Ticketing Screen - 09/30/2021
    • Update_ Store Mode on Kiosk - 04/20/2022
    • Update_ Table Management - 05/23/2021
    • Update _ Terminal Specific - Printer Header/Footer - 02/09/2021
    • Update _ Ticket List - Default Sorting - 01/03/2022
    • Update _ Tip Guide on Unpaid Only - 12/09/2021
    • Update _ Total Only on Customer Display - 10/21/2021
    • Update _ Verona Mobile Update - 05/20/2021
    • Update _ Void Slip - 02/10/2022
    • Update _ Waiting List Walk-away Message - 06/10/2021
    • Update_ Clock Out Control (Block (Out Only)) Based Register Open/Close - 03/02/2022
    • Update _ Shared Seat _03/21/2022
  • 16. Common Problems & Issues
    • [Verona] Err_Unable to get property [table_number] of undefined or null reference
    • [Verona] Error _ Register Open First
    • [Verona] How To Fix Windows Cannot Connect to Printer – Error 0x0000011b
    • [Verona] MS. NET Framework Error
    • [Verona] When Verona gets disconnected from CloudPOS
    • [Verona] When POS speed gets slower
    • I am getting Decline#:000100 when I try to settle trans (Batch Number Error)
    • Performing Data Clear from PAX devices
  • 17. Documents
    • Credit Card Adjustment Fee Guide

Clear History

Built with Grav - The Modern Flat File CMS

Menu

1. Structure

 

2. Creating Menu

 

3. Applying

 

4. Font and Style

 

5. Price Type

 

6. Tax Table

 

7. Price Adjuster

 

8. Modifier Structure

 

9. Creating Modifier

 

10. Assigning Modifier

 

11. Modifier Layout Mode

 

12. Modifier Minimum/Maximum

 

13. How to Choose Menu

 

14. Age Restriction

 

15. Destination Availability

 

16. Hour Availability

 

17. How to Set Up and Use market Price

 

18. Menu Image

 

19. Kitchen Print Order

 

20. Memo Requirement

 

21. Pager Tent Number

 

22. Show(Menu Visibility) Option

 

23. Menu Tools

 

24. How to Update the Menu

 

25. Kiosk Multi component (WIP)

 

26. Setting Up a Different Menu for Specific POS Machine

 

27. Mod on Mod